RESPONSIBLE GAMING

OMG Casino

Responsible Gaming Policy

At OMG Casino, we are committed to providing a safe and enjoyable gaming environment for all our players. We recognize that while gaming is a source of entertainment for many, it may also present risks for some individuals. Responsible gaming is at the core of our operations, and we have implemented measures to help our players stay in control of their gaming experience. We reserve the right to put in place these measures without your permission or desire, in our sole discretion, if we deem necessary.  

  1. Introduction to Responsible Gaming (RG) Policy

1.1. This RG Policy refers to the controls and measures available to You through the OMG Casino RG Program to help you maintain control of your gambling. We encourage our you to gamble responsibly. The Policy complies with the applicable laws and regulations of the Tobique Gaming Commission (TGC) and is designed to meet the highest standards of player protection and regulatory compliance as required by the Tobique Gaming Act 2023.

1.2. This RG Policy must be read in conjunction with OMG Casino’s Terms and Conditions and any reference to these Terms and Conditions has the same meaning as in this RG Policy.

1.3. We may update this RG Policy and/or the RG Program at any time. Any updates or changes to the RG Policy or the RG Program shall become effective from the date it is updated or last updated. Such updates or changes to the RG Policy shall be binding in addition to the Terms and Conditions and the Privacy Policy.

  1. OMG Casino RG Program Overview

2.1. The RG Program is designed to ensure that You as a game player, is supported throughout Your engagement with the Website. This RG Policy and the RG Program ensures that you make informed and affordable choices, while enjoying the gambling to the fullest extent.

2.2. The RG Program enables You to be in charge of Your engagement with the Website and the gaming content available through it. You may use the tools available through this RG Program to help achieve a balanced gaming experience.

2.3. In addition to the RG Policy and the RG Program, we have our dedicated customer support available to help and guide you through every step of the way. You may reach them at any time if you require any assistance to enable the RG Program and manage your gameplay on Our Website. We ensure that minors cannot create accounts.

  1. Keeping Track of Your Gambling

Gaming can be both entertaining and potentially profitable, but losses are a part of the experience, and you should always play responsibly, never wagering money you cannot afford to lose. To ensure a positive gaming experience, we encourage you to set personal limits on both time and money spent on gambling. If you choose to deposit funds, establish a budget and stick to it. Gaming should be an enjoyable activity, not a way to escape personal challenges or financial difficulties, and it is important to maintain a healthy balance between gaming and other aspects of life. If you ever feel that gaming is negatively impacting you, self-exclude as mentioned in section 8 and we encourage you to seek support.

  1. Helping You Stay in Control

4.1. While many people engage in gambling responsibly, for some, it can become a concern. If you're worried for yourself or someone else about the level of risk in gaming or gambling, consider the following questions:

(i) Does gambling keep you from performing necessary tasks, such as work or school?

(ii) Do you miss appointments, gatherings, or other deadline related tasks due to your    gambling habits?

(iii) Have you ever been criticized by others about your gambling habits?

(iv) How do you react to criticism of your gambling habits?

(v) Have you seen relationships with family, friends or significant others deteriorate due to your gambling habits?

(vi) Have your gambling habits replaced other hobbies of yours?

(vii) Do you ever lie about or hide your gambling habits?

(viii) Are you ashamed, embarrassed or depressed about your gambling habits?

(ix) When you are stressed or upset, do you turn to gambling to help yourself feel better?

(x) Have you ever lied, borrowed or stolen to continue gambling?

(xi)After losing, do you feel you need to recover what you lost as soon as possible?

(xii) Have you ever thought you might have a gambling problem?

The more questions you answer ‘yes’ to, the more likely you are to develop or already have developed a problem with gambling.

4.2  The following are some general guidelines that can help you enjoy our games safely and responsibly:

(i) Gaming is meant to be fun. Make sure that you are still enjoying yourself while gambling our games, i.e. recreational betting only

(ii) Set limits on the amount of time you spend gambling our games.

(iii) Set limits on the amount of money you spend gambling our games. Only bet withing your means and avoid chasing losses.

(iv) Consider whether you need to take some time away from our games.

(v) Refer to the questions in Section 1 if you believe your gambling habits have become a problem.

  1. Available Support Services 

5.1. If you are concerned about your gambling habits or you believe you have developed or are likely to develop a problem with gambling, we encourage you to contact the following (or similar) organizations:

(i) Gaming Addicts Anonymous - an organization to support individuals with problems resulting from excessive gaming.

(ii) Substance Abuse and Mental Health Services Administration National Helpline -  a free, confidential, 24/7, 365-day-a-year treatment referral and information service for individuals and families facing mental and/or substance use disorders.

(iii) Financial Counselling Association of America - a national association representing financial counseling companies that provide services such as (but not limited to) consumer credit counselling, bankruptcy counselling and debt management.

(iv) You can also get access additional advice on Gaming Addicts Anonymous https://www.gamingaddictsanonymous.org/

  1. How We Can Help You Enjoy Our Games Responsibly

We have put in place account options to help you enjoy our games safely and responsibly. If you would like to request an Account Time-Out or Self-Exclusion, you could so by visiting the “My Account” section.

We are continuously working on improving our existing tools and adding new RG options, such as deposit limits and loss limits. These limits can be set by visiting the “My account” section at anytime. If you have any suggestions for additional improvements, please contact our Customer Support team by submitting a ticket or sending an email to [email protected].

  1. Account Time-Out

7.1. If you feel like you need to take a break from gambling, you can request a Time-Out of your Account.

      7.2. During an Account Time-Out, you will be unable to access your Account in any way.

7.3. Account Time-Outs cannot be reversed. Once approved, your Account will only become accessible upon the expiration of the chosen amount of time.

      7.4. You may choose the Account Time-Out period within the support ticket.

7.5. When the chosen Time-Out period has elapsed, your Account will automatically become accessible once again.
7.6. The time out periods can last upto 24 hrs, 7 days, 1 month, 2 months or 3 months.

  1. Self-exclusion

8.1 Self-exclusion is a voluntary and confidential program that gives you the opportunity to take a break from your Account in case you are diagnosed with a gambling addiction or try to stay away from gambling for a different reason, we want to assist you in staying away from anything that does no good for you. This means that we will use our best efforts to prevent you from opening or reopening an Account with Us and you will not be permitted to win prizes.

8.2. Self-exclusion must last a minimum of six (6) months. There is no limit to the length that self-exclusion can last. Post completion of self-exclusion period, will require You to confirm Your intention to return via a documented process. Only upon receiving this confirmation Your account will be reinstated.

      8.3. Any person who opts for self-exclusion will be unable to open an Account or access their Account during the prescribed amount of time. It cannot be cancelled or changed in any way. However, You can still withdraw any or all of Your cleared account balance by contacting our customer support team.

      8.4. When a self-exclusion is approved and confirmed, we will use all reasonable steps to ensure that you do not receive any marketing emails or text messages from us for the duration of the self-exclusion.

  1. Operator mandatory imposed exclusion

The Company shall impose mandatory exclusion in the following situations, and a record of the assessment and decision will be kept:

  • There is clear evidence that a You are cheating or colluding with other End Users.
  • You are exhibiting threatening behaviour.
  • You have proven to be an uncontrollable problem gambler.
  • You have known to be under the influence of alcohol or narcotics.
  • You have shown to be under the age of 18, at which time Your account and will be closed and balance will be returned to You.
  1. Protection of Minors

9.1. You must be the age of majority in your jurisdiction to gamble any of the games offered on our website.

(i) We recommend parents do the following in order to best prevent access to their Account by a minor:

  • Never disclose your Account username or password.
  • Never leave your device unattended while logged into our website.
  • Never use the “Remember Me” function for our website.
  • Do not disclose any of your banking information to your children.

(ii) If any of the devices that you use to enjoy our games are shared with anyone who is a minor, we recommend using Parental control software such as Netnanny, Cybersitter, or Cyberpatrol to prevent any minors from accessing our website.

(iii) It is illegal for anyone under the age of 18 to open an account or gamble with us. The company reserves the right to request proof of age from any customer and may suspend the account until proper verification is received.

  1. Training

All customer facing staff are trained to an appropriate level to ensure awareness and understanding of problem gaming issues. This training is conducted annually with the staff participation recorded.

  1. Marketing

Marketing and advertising, marketing material and communication is not targeted to high-risk, underage or self-excluded persons. At minimum, materials and communications shall not:

  1. be indecent, pornographic or offensive;
  2. false, deceptive or misleading;
  3. intended to appeal specifically to persons under the minimum permitter age;
  4. in terms of copyright laws; and
  5. tarnish the image of the Tobique First Nation.
  1. Closing Your Account

If you would like to close your Account, please send an email to [email protected] in order to do so.